The following Douglassville Veterinary Hospital policies were recommended by the Pennsylvania Veterinary Medical Association to protect our clients and our staff from COVID-19 while still caring for our pet population. These policies will be enforced until further notice. Prescription medication and Food
1.) ADJUSTED HOSPITAL HOURS: Currently we will be open 9-5PM M-TH, 9-4PM on Friday, and 9-12 Sat.
2.) Prescription Medications and Food: We are still filling all prescriptions and foods for your pets. Please call, email, or fill out refill request here. We will take payment over the phone and we have created a medication and food pick up on our hospital porch so you do not need to enter the hospital.
3.) APPOINTMENTS: We are only seeing illness appointments and puppy/kitten vaccine appointments at this time. Adult wellness/vaccine appointments will be scheduled in the future when quarantines are lifted. The reason we are still seeing puppies and kittens is because of their susceptibility to infectious disease and the importance of vaccines to protect them when they are young. This was mandated by Governor Tom Wolf
4.) SURGERY AND DENTISTRY: Major surgeries and dental procedures will still be performed,
5.) CLIENTS CAN NO LONGER ENTER THE HOSPITAL: Unfortunately, we can no longer allow pet owners to accompany their animals into the hospital. Please call us when you arrive for your appointment and a nurse will escort your pet into the facility to see the doctor. The only exception to this policy will be for euthanasia appointments and in those circumstances only 1 family member can accompany their pet. We recognize that these protocols may be difficult to accept, but please understand that we are enacting these changes to protect you and our staff. 6.) BRING YOU CELL PHONE WITH YOU TO APPOINTMENTS: Please bring your cell phone to your appointment. We will communicate with you regarding your pet's health and provide diagnostic and treatment options over the phone.
7.) PET SAFETY IN OUR PARKING LOT: Our staff will be taking your pet into the hospital. For this reason, please follow the below guidelines. DOGS: Make sure your dog's harness/collar is tight and they can not slip out of it. CATS: Cats must be secured in a proper carrier. No exceptions.
8.) PAYMENT: We are only accepting credit card payments over the phone at this time to decrease the transmission of the virus through the handling of physical currency (eg. checks/money)
In preparation for your pet's illness appointment:
1,) Make sure your dog's collar is tight so it can't get loose in the parking lot. Cats must be secured in carriers. 2.) To prevent prolonged face to face communication, please click on the form below prior to your visit and fill out the information as completely as possible.